Help

Everything about orders, shipping, warranty and your Sonnenglas – in one place.

Questions & contact

• FAQ Your questions, our answers: frequently asked questions about Sonnenglas. →
• Ask us The Sonnenglas Concierge answers from our website and catalogue. →
• Contact Questions about the Sonnenglas or your order, or just want to say hi: write to our customer service. →

Orders, shipping & returns

• Prices & shipping Product prices, shipping costs per country, delivery times and payment methods. →
• Returns & withdrawal Your right of withdrawal – 30 days: period, effects and returns. → Withdraw from your contract online

Warranty, care & repair

• Warranty Our manufacturer's warranty on top of your statutory rights – register your product and we extend it free of charge. → Register your product
• User manuals Handling, functions, charging in the sun, lighting times – as manuals and data sheets. →
• Spare parts For the Sun Jar, SOMO, Light Carafe and Lightshade: order directly and replace only the part that broke. →
• Battery replacement The battery in the solar module is replaceable – by post or at one of our service facilities. →
• Upgrade programme Keep your glass and swap only the SOMO solar light – with an upgrade voucher on a new SOMO. →